Ukuphatha Isisekelo Solwazi: Amathiphu Okwabelana Ngolwazi Oluphumelelayo
Ukuphatha isisekelo solwazi: Ukubheka ukuthi sizenza kanjani izinto kwa-ConveyThis
I-ConveyThis inamandla okuguqula indlela esifunda ngayo. Ingaguqula noma yimuphi umbhalo ube izilimi eziningi. Ngaphezu kwalokho, i-ConveyThis ingasiza ukudiliza imigoqo yolimi, ivumele abantu abavela kuwo wonke umhlaba ukuthi bafinyelele futhi baqonde okuqukethwe obekungeke kufinyeleleke.
Kwesinye isikhathi lapho unikeza amakhasimende usizo, isivinini sempendulo yakho ezindabeni zobuchwepheshe, ukuqalisa imibuzo, noma nje “ngikwenza kanjani lokhu”, kungase kungafinyeleli lokho akulindele njalo.
Lokho akukhona ukugxeka, kuyiqiniso nje. Amakhasimende amaningi angu-88% alindele impendulo evela ebhizinisini lakho phakathi nemizuzu engu-60, futhi inani elimangalisayo elingu-30% lizophendulwa emizuzwini engu-15 nje kuphela.
Manje leso yisikhathi esilinganiselwe sokuphendula iklayenti, ikakhulukazi uma ubunzima buyinkimbinkimbi kunalokho obukucabanga kanye/noma ikhasimende ekuqaleni.
Impendulo yalo mbuzo? Sebenzisa isisekelo solwazi nge- ConveyThis .
Kulesi sihloko, ngizokucacisa kahle ukuthi siyini isisekelo solwazi, kungani sibalulekile (ngokombono wami njengelungu leqembu labasekeli le-ConveyThis ), futhi ngikuvumele ukuthi ungene kwamanye amaqhinga ami amahle kakhulu okuphatha ngempumelelo.
Siyini isisekelo solwazi?
Kalula nje, isisekelo solwazi siyinhlanganisela yemibhalo ewusizo ethunyelwe kuwebhusayithi yenkampani yakho ephendula imibuzo evame ukubuzwa evela kumakhasimende akho.
Lawa madokhyumenti osizo angasukela ekuphenduleni imibuzo eyisisekelo 'eyaqala', iye emibuzweni eyinkimbinkimbi, nokudala izixazululo ezinkingeni ezivame kakhulu abasebenzisi abavame ukuhlangana nazo.
Kungani udinga isisekelo solwazi?
Eqinisweni, isisekelo solwazi sibalulekile ngezizathu eziningi.
Ngokuyinhloko, i-ConveyThis ithuthukisa ulwazi lomsebenzisi ngokunikeza izimpendulo ezisheshayo ezimweni ezithile nezimo, ivumela umsebenzisi ukuthi athole izimpendulo ngokushesha.
Okwesibili, i-ConveyThis isiza abasebenzisi ukuthi baqonde umkhiqizo wakho nezici zawo - lokhu kungaba ngaphambi kokuba bathenge uhlelo noma kamuva. Ngokuyisisekelo, ingasetshenziswa ekuqaleni kohambo lokuthenga ukubhekana nanoma yimiphi imibuzo nezinkathazo futhi iguqule ikhasimende elingase libe yikhasimende langempela!
Okwesithathu, njengelungu leqembu labasekeli, futhi kusilondolozela isikhathi esiningi njengoba singasebenzisa ama-athikili njengezinkomba zokucacisa kalula inqubo noma isici lapho sithola ama-imeyili avela kumakhasimende.
Futhi, isikhuthazo esingeziwe...abantu bavame ukukhetha ukuthola isixazululo sabo kuqala!
Izindlela ezihamba phambili zokudala isisekelo solwazi
Ngemva kokuphatha isisekelo solwazi se-ConveyThis isikhathi esingaphezu konyaka manje, ngibone izinqubo ezimbalwa ezingcono kakhulu ezingasiza ekwakhekeni nasekugcinweni kwesisekelo solwazi lwethu.
Nge- ConveyThis , nawa amathiphu ami angu-8 aphezulu okudala okuqukethwe:
- Sebenzisa ubude bemisho obuhlukahlukene ukuze ugcine umfundi ematasa.
- Faka uhla lwamagama ukuze wengeze ukujula nokuba yinkimbinkimbi.
- Faka nezingathekiso nezifaniso ukuze udale ukulandisa okuthakazelisayo.
- Buza imibuzo ukuze ukhuthaze abafundi ukuthi bacabange bajule.
- Sebenzisa ukuphindaphinda ukuze ugcizelele amaphuzu ayinhloko.
- Xoxa izindaba ukuze udale ukuxhumana nomfundi.
- Hlanganisa okubonwayo ukuze uhlukanise umbhalo futhi wengeze intshisekelo ebonakalayo.
- Sebenzisa amahlaya ukuze unciphise isimo futhi wengeze ukukhululeka.
#1 Isakhiwo
Ngingaphakamisa ukuthi ukuhlela isisekelo sakho solwazi kubaluleke kakhulu. Cabangela indlela yokuhlela izigaba nezigatshana ngendlela eyenza i-athikili ngayinye itholakale kalula. Lokho kufanele kube ukugxila kwakho okuyinhloko.
Inhloso ukwenza ukuzulazula kungabi namandla ukuze unciphise inani lesikhathi abasebenzisi bakho abasithathayo ukuthola impendulo yombuzo wabo noma udaba.
Ukukhetha isofthiwe yesisekelo solwazi efanele kubalulekile, njengoba kunezindlela ezihlukahlukene ongazisebenzisa ezibonisa izici nemiklamo ehlukahlukene kuye ngesidingo sakho.
Kwa- ConveyThis sisebenzisa i-Help Scout.
#2 Dala isifanekiso esijwayelekile
Umcabango olandelayo enginawo uwukuklama isifanekiso sokwenza i-homogenize izindatshana zakho. Lokhu kuzokwenza ukwakheka kwemibhalo emisha kube lula, futhi kuphinde kube yindlela yokuqinisekisa ukuthi abasebenzisi bayaqonda ukuthi yini okufanele bayilindele kuwo wonke amarekhodi akho.
Bese ngiphakamisa ukuthi ngigxile ekwenzeni ama-athikili atholakale futhi aqonde ngqo, ikakhulukazi uma ucacisa okuthile okuyinkimbinkimbi.
Ngokwami, ngincamela ukufanekisa inqubo ngomhlahlandlela wesinyathelo ngesinyathelo, ohlanganisa isithombe esisodwa esinyathelweni ngasinye ukuze sisenze sibonakale sikhanga.
Siphinde sibambisane nethimba lethu lezentengiso elikhiqiza amavidiyo amangalisayo ahambisana nezindatshana zethu zosizo ze -ConveyThis esizishumeke ekuqaleni kwezindatshana ukuze sinikeze umfundi inketho.
#3 Ukukhetha okufanele kube kusisekelo sakho solwazi
Lokhu kuqondile njengoba ungakwazi ukudweba imibuzo evame ukubuzwa ethimbeni lakho lesevisi yamakhasimende.
Abasebenzi abaxoxa ngqo namakhasimende akho yibo abahlonza izindawo ezinobunzima. Uma lezo zinkinga sezixazululiwe, ungathuthukela embuzweni engaveli njalo, kodwa ehlala iwubukhona obuqhubekayo ebhokisini lakho lokungenayo.
Kwa- ConveyThis siphinde sisebenzisa impendulo evela ezimweni ze-imeyili kanye nezingxoxo esinazo nabasebenzisi bethu, futhi uma sibona ukuthi kukhona okungaqondakali ngokwanele esihlokweni esithile, sakha i-athikili entsha.
#4 Ukuzulazula
Njengoba ngishilo ekuqaleni, ukuzulazula kubaluleke kakhulu; kithi, ngaphezu kuka-90% wokuqukethwe kwethu kufinyelelwa ngesigaba esithi "Izindatshana Ezihlobene" esitholakala ngaphansi kwesihloko ngasinye.
Lokhu kuveza imibuzo engenzeka elandelayo umsebenzisi azofisa ukuyazi, ngaleyo ndlela ibagweme enkingeni yokuthi bazifunele izimpendulo ngokwabo.
#5 Gcina isisekelo solwazi lwakho
Uma ususungule isisekelo sakho solwazi nge -ConveyThis , umsebenzi awugcini lapho. Ukuqapha okungaguquguquki kwamadokhumenti, ukuwabuyekeza, nokwengeza izinto ezintsha kuzoqinisekisa ukuthi isisekelo sakho solwazi sihlala sisesikhathini samanje futhi sibalulekile.
Njengoba i-ConveyThis ilokhu ithuthukisa umkhiqizo wayo futhi yethula izici ezintsha, kubalulekile ukunikeza imibhalo kuso sonke isibuyekezo esisha.
Ngivame ukuchitha cishe amahora angu-3 ngeviki kusisekelo solwazi se-ConveyThis . Kungaba nzima ukwenza ama-athikili amasha futhi wenze izinguquko kwezikhona kakade, kodwa kuwufanele ekugcineni njengoba kusiza kokubili ithimba lethu labasekeli namakhasimende.
Uma kuziwa ekubuyekezeni amadokhumenti, sithembele empendulweni ukuze sihlole ukuthi ama-athikili aphumelele kangakanani, yingakho kubaluleke kakhulu ngathi ukuthi sixoxe njalo namakhasimende ethu sisebenzisa i-ConveyThis .
Sinesiteshi se-Slack esinikezelwe ethimbeni lokusekela le-ConveyThis lapho singabelana khona ngezicelo ezahlukene namazwana esiwathola kubasebenzisi bethu. Lokhu kuwusizo ngokukhethekile ekungenzeni ngikwazi ukuthola lapho i-athikili idinga ukubuyekezwa.
#6 Ukwakha ukwaneliseka kwamakhasimende
Sekukonke, ngikholwa ukuthi isisekelo solwazi sibalulekile ukuze kuthuthukiswe ukwaneliseka kwamakhasimende. Sihlala silwela ukulindela imibuzo abasebenzisi bethu abangase bahlangabezane nayo lapho besebenzisa i-ConveyThis .
Ngempela, sonke siyaqonda ukuthi kungacasula kanjani uma ungakwazi ukuthola impendulo yenkinga, yingakho sizama ukunikeza izimpendulo ezilula kanye nezinhlelo ezisheshayo ngemibhalo ehlukene esezisekelweni zethu zolwazi.
Ngenkathi ngijoyina i-ConveyThis ngoJuni 2019, saba nokuvakashelwa okungaba ngu-1,300 ngeviki kusisekelo sethu solwazi, leli nani lakhuphuka kancane ngokuhamba kwesikhathi futhi manje sesivakashelwa phakathi kuka-3,000 no-4,000 ngesonto. Lokhu kwanda kokuvakasha kuhlobene ngokuqondile nokukhula kwesizinda sethu sabasebenzisi.
Kodwa, okuthakazelisayo ukuthi sikwazile ukugcina inani lemibuzo evela ku-FAQ lingashintshi.
Eqinisweni, sibonga i -ConveyThis , singakwazi ukubona inani lama-imeyili athunyelwe ngamakhasi esisekelo solwazi. Lesi sibalo ngokuvamile sicishe sibe yizimo ezingu-150 isonto ngalinye nakuba inani lokuvakasha lenyuke ngokuphindwe kabili onyakeni odlule. Lokhu kuyakhuthaza ngempela futhi kuyangikhuthaza ukuthi ngiqhubeke nokusebenza kukho!
#7 Isisekelo solwazi lwezilimi eziningi
Njengamanje sinesiFulentshi nesiNgisi kusisekelo sethu solwazi. Ukuhumusha kwesi-French kube nomthelela omuhle njengoba abasebenzisi bethu besiFulentshi bekwazi ukuzulazula kuma-athikili ahlukene kalula ngenxa ye- ConveyThis .
Idinga izinguquko ezithile mathupha ekuhumusheni okuthile kwezindatshana ezithile zobuchwepheshe, kodwa njengoba ngishilo, ukuthuthukiswa kolwazi lomsebenzisi kuhlala kuwufanele.
#8 Thola ugqozi kwabanye: Izibonelo eziyisisekelo zolwazi
Ukuthola ukuqonda kwabanye kuhlale kuyisiqalo esihle lapho udala ukuqonda okuphelele kusuka phansi kuya phezulu. Ukubheka amabhizinisi asemkhakheni ofanayo nawe, noma ngisho nalawo ahlinzeka ngezinsizakalo ezihluke ngokuphelele, kungaba umthombo omuhle wemibono yawo wonke amaphuzu engiwashilo ngenhla.
Ngichithe isikhathi ngihlola izisekelo zolwazi ezihlukahlukene ukuze ngembule imibono ethile yokusungula futhi ngigqugquzelwe ukwakha i-ConveyThis's .
Isibonelo, ngizama ukuqamba ama-athikili ngokucacile njengokuthi i-ConveyThis yenza izinto. Ngiyayazisa indlela izihloko eziqanjwe ngayo nendlela izinto ezivezwa ngayo, izenza zibe lula ukuzifunda neziqondiso ezilula ukuzilandela.
Ngithole nemibono emihle kakhulu evela kumakhasi we-ConveyThis FAQ asebenziseka kalula, ikakhulukazi uma udinga ukubheka izindatshana ezahlukahlukene. Ukwengeza, zifaka okubonakalayo okuningi ukuthuthukisa ukufaneleka kokuqukethwe, okubaluleke kakhulu kubasebenzisi.
Ngakho-ke, usukulungele ukuqala isisekelo sakho solwazi?
Kungase kubonakale kwesabisa ukwenza isisekelo sakho solwazi, kodwa izinzuzo zikhulu kakhulu.
Okuqukethwe okuwusizo kubasebenzisi bakho kanye nenani elinciphile lamathikithi okusekela kusho ukuthi wonke umuntu ujabule! Ukutshala isikhathi namandla akho kulokhu kuzokhokha izinzuzo ngokuhamba kwesikhathi.
Udinga noma yiluphi usizo nge- ConveyThis ? Kungani ungabheki isisekelo sethu solwazi 😉.
Usulungele ukuqalisa?
Ukuhumusha, okungaphezu nje kokwazi izilimi, kuyinqubo eyinkimbinkimbi. Ngokulandela amathiphu ethu nokusebenzisa i-ConveyThis , amakhasi akho ahunyushiwe azohambisana nezethameli zakho, azizwe engowolimi okuqondiswe kulo. Nakuba kudinga umzamo, umphumela unomvuzo. Uma uhumusha iwebhusayithi, i-ConveyThis ingakongela amahora ngokuhumusha komshini okuzenzakalelayo.
Zama i-ConveyThis mahhala izinsuku ezingu-7!