Zendesk Intégration

Traduisez votre site Web Zendesk en plusieurs langues avec un plugin très bien noté
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G2 High Performer Spring 2023
G2 Easiest Setup Fall 2024
G2 Best Support Spring 2025

Zendesk Translation Plugin Features

  • Détection de contenu
  • Mémoire de traduction
  • Édition visuelle
  • Exporter et importer
  • Exclusions

How ConveyThis works on Zendesk

ConveyThis runs inside your Zendesk help center theme. You paste the snippet into the document_head.hbs template, publish, and the help center gains a language switcher that translates articles, section and category pages, search results and request-form labels for each visitor.

It does not touch tickets, agent replies or emails, only the public help center pages carrying the snippet. Because translations are produced automatically, you avoid writing a translated copy of every article with matching translated sections and categories, which is how Zendesk's built-in localization works.

Commencez en quelques minutes

Integration illustration

Support Quality Across All Languages

Preserve your support team's expertise and tone across multilingual customer interactions. ConveyThis translates Zendesk macros, canned responses, and help center content while maintaining technical accuracy and your brand voice. Support agents can deliver consistent, professional assistance regardless of customer language, ensuring quality standards remain high across all markets.

Complete Zendesk Portal Localization

Create native customer portal experiences for each market you serve. ConveyThis localizes your entire Zendesk customer interface including login pages, navigation menus, submission forms, and status messages. International customers interact with a fully localized support experience, improving engagement and reducing confusion throughout their service journey.

Accéder au guide de configuration

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Help Center Translation Optimization

Make your Zendesk help center discoverable in multiple languages with proper SEO implementation. ConveyThis automatically adds hreflang tags to your knowledge base articles, creates language-specific URLs, and translates article metadata for search engines. Your multilingual support content gets indexed correctly, helping customers find solutions through search instead of creating support tickets.

Soyez mondial avec nous
Multilingual SEO illustration

Fournir des traductions de qualité professionnelle

Translation quality illustration

Expert Help Desk Translation

Deliver consistent customer support across languages with accurate translations of your Zendesk content. ConveyThis translates help articles, macros, and automated responses while maintaining technical accuracy. Edit translations directly within your help center preview, ensuring support information remains clear and helpful for customers in their preferred language.

Traduction avec qualité

Prenez le contrôle total de vos traductions

Translation Workflow Management

Coordinate translation efforts across your customer support team efficiently. ConveyThis provides collaboration tools for managing multilingual help content, allowing support managers to assign translation tasks and maintain consistency across articles. Track translation progress for your entire knowledge base and ensure all customer-facing content stays current across languages.

Traduction du pilote automatique
Control and collaboration illustration

Connectez-vous avec le public mondial de manière authentique

Website localization illustration

Complete Zendesk Localization Solution

Localize your entire Zendesk help center and customer portal for international markets. ConveyThis handles help articles, contact forms, support widgets, and customer-facing messaging throughout the support experience. Create a native support experience for customers in different regions, reducing language barriers that often lead to frustrated customers and longer resolution times.

Commencez à localiser MAINTENANT

Gérez facilement vos traductions

Mise en œuvre ultra-rapide

Experience effortless setup with our streamlined integration process. Deploy multilingual support capabilities within minutes using our intuitive configuration system. Access 200+ language options without any coding requirements, ensuring your Zendesk help center achieves complete translation compatibility through our optimized plugin solution.

Premium Zendesk Translation Solution

Discover the industry-leading translation platform specifically designed for Zendesk environments. Our comprehensive solution delivers superior multilingual customer support through an intuitive interface and powerful translation engine. Effortlessly break through language barriers while ensuring your help center content connects authentically with diverse global audiences.

Global Customer Reach Expansion

Extend your customer support influence across international markets with our advanced Zendesk translation capabilities. Seamlessly convert help articles, frequently asked questions, and support documentation into multiple languages, making your customer service accessible and engaging for worldwide audiences seeking assistance in their preferred language.

Why Choose ConveyThis for Zendesk

Un seul tableau de bord

Gérez les chaînes, les médias, le référencement et le contenu des applications dans un seul espace de travail.

Glossaire et règles

Verrouillez les termes de marque et les noms de produits pour maintenir la cohérence des traductions.

SEO multilingue

Hreflang automatique, métadonnées localisées et URL propres spécifiques à la langue.

Éditeur visuel

Traduire en contexte — modifier directement sur la page et prévisualiser par locale.

Traduction automatique

Commencez vite avec les traductions automatiques, affinez avec les règles et les souvenirs de la marque.

Structure du site multilingue

Servez des lieux sur des sous-répertoires/sous-domaines optimisés pour le référencement avec un commutateur accessible.

Redirection automatique des visiteurs

Routez éventuellement les visiteurs vers la langue de leur navigateur pour réduire le rebond.

Voir la liste complète

Apprenez à commencer

Découvrez comment rendre votre site Web multilingue et regardez-le grandir !

Integrate ConveyThis with your Zendesk by following next simple steps:

1

Créer un compte ConveyThis

Vous devez d'abord S'inscrire
2

Installez le plugin ConveyThis

Connectez-vous à votre tableau de bord WordPress. Accédez à « Plugins », cliquez sur « Ajouter un nouveau », recherchez ConveyThis, installez-le et activez-le.
3

Configurer les paramètres de langue

Accédez aux paramètres du plugin pour définir votre langue par défaut et ajoutez les langues cibles dans lesquelles vous souhaitez traduire.
4

Gérer et optimiser

Vérifiez et mettez à jour vos traductions via le tableau de bord ConveyThis, définissez Glossaire, Liste blanche et beaucoup plus.

Zendesk help center translation: common questions

How is this different from Zendesk's translated articles and dynamic content?
In Zendesk, a translated article is a separate version you add per language (by hand, or with Zendesk's AI article translation if you have the Copilot add-on), and it only shows if its section and category are translated too. Dynamic content is for short snippets such as a welcome message or footer text. ConveyThis translates the rendered help center automatically, keeps edits in its own dashboard, and picks up new articles without anyone creating language versions.
Where does the snippet go in my Zendesk theme?
After creating your ConveyThis account and choosing Zendesk, copy the snippet. In Zendesk, open Knowledge admin (formerly Guide), click the Customize design icon, open your theme and choose Edit code. Select document_head.hbs under Templates, paste the snippet and publish. The Zendesk setup guide shows each step.
Do new and updated help center articles get translated?
Yes. The widget reads the page each time it loads and keeps watching it, so an article published this morning, a reworded paragraph or search results that appear after typing are translated without a manual sync. Changes you make in the visual editor are kept, and glossary rules make sure product and feature names come out the same way every time.
Will translated help center pages get separate URLs for Google?
Sur yourcompany.zendesk.com ConveyThis runs in its default mode. For language sub-domains, the help center needs a custom domain whose DNS you control; Zendesk calls this host mapping and uses a CNAME record for an address such as support.yourcompany.com. With that set up, sub-domains with hreflang tags are available on the Business plan or higher. Read the sub-domain setup steps.
Can I leave some help center sections in English?
Yes. Use excluded-page rules to skip URLs that start with, end with, contain or equal a path you enter, such as an internal-only section, or the whitelist to translate only the pages you list. Inside a template or article you can add the conveythis-no-translate class to a single element. Both are described in excluding pages and elements.

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