Why are some parts of my website not translated?
If some parts of your website stay in the original language, one of these five causes is usually behind it. Check them in this order.
1. Your word limit is reached
When your plan’s word limit is reached, new text is no longer translated. Text that was already translated keeps working. Check the Words translated card on your Dashboard. To translate more, upgrade your plan or exclude pages you don’t need translated.
2. The page or element is excluded
Pages and elements you excluded are not translated. Check the exclusions of your website: go to Domains, open the Customize menu on your website and choose Excluded Pages or Excluded ids/classes. See Exclude pages and elements from translation.
3. A Glossary rule keeps the text as it is
A Do not translate rule in the Glossary keeps that word or phrase in the original language everywhere.
4. Translation is turned off for the website
On the Domains page, check that Enable Translation is turned on for your website.
5. The text is added by JavaScript after the page loads
Some content, such as pop-ups, filters or text loaded later, appears after the page loads. To translate it, turn on dynamic content:
- WordPress: turn on Translate dynamic content in the ConveyThis plugin.
- Other websites: go to Domains in your ConveyThis dashboard, open the Settings menu on your website and choose Settings. Expand Advanced and set Allows the translation of dynamic content to Yes.
If a part of your website is still not translated, write to [email protected] with the address of the page.