Am I charged the full price when I upgrade?
When you upgrade to a bigger plan, you don’t pay the full price on top of what you already paid. The unused part of your current plan is taken off the price of the new one.
How much am I charged when I upgrade?
If you already pay for a plan by card:
- You choose a bigger plan and click Proceed. The new plan starts right away.
- The unused time on your current plan is credited, and the new plan is charged to your card on file. This is called prorated billing.
- The exact amount is shown on the receipt on your Billing page.
Payments are processed by Stripe, our payment partner, and Stripe calculates the prorated amount. If the amount on your receipt is unclear, write to [email protected] and we’ll explain it.
I pay through Paddle
If your subscription was set up through Paddle, our earlier payment partner, the upgrade works a little differently: you pay only the difference between the two plans for the rest of your current billing period, and your renewal date stays the same.
What if I’m on the Free plan?
There is nothing to prorate. You pay the full price of the plan you choose on the secure Stripe checkout page. See How do I upgrade my ConveyThis plan?
What if my plan moves up with auto-upgrade?
An auto-upgrade works differently: nothing is charged on the day your plan changes, and the new price starts at your next renewal.
Need help choosing a plan?
Compare all plans on the pricing page, or write to [email protected].