Freshdesk Integration

How Do You Install ConveyThis On:

Integrating CoveyThis Translate into any website is incredibly simple, and Frshdesk platform is no exception. Just follow our simple, step-by-step guide to add ConveyThis to your Frshdesk site in just a few minutes.

Step #1

Create a ConveyThis account, confirm your email, and access your account’s dashboard.

Step #2

On your dashboard (you have to be logged in) navigate to «Domains» in the upper menu.

Step #3

On this page click “Add domain”.

There is no way to change domain name, so if you made a mistake with the existing domain name, simply delete it and create the new one.

Once you done, click to “Settings”.

*If you installed ConveyThis previously for WordPress/Joomla/Shopify, your domain name was already synced to the ConveyThis and will be visible on this page.
You can skip adding domain step and just click to «Settings» next to your domain.

Step #4

Now you are on the main configuration page.

Select source and target language(es) for your website.

Click “Save Configuration”.

Step #5

Now scroll down and copy the JavaScript code from the field below.

<!-- ConveyThis code -->
<script src="//cdn.conveythis.com/javascript/conveythis-initializer.js"></script>
<script type="text/javascript">
  document.addEventListener("DOMContentLoaded", function(e) {
    ConveyThis_Initializer.init({
      api_key: "pub_xxxxxxxxxxxxxxxxxxxxxxxx"
    });
  });
</script>
<!-- End ConveyThis code -->

*Later on you may want to make some changes in the settings. To apply them you will need to make those changes first and then copy the updated code on this page.

*For WordPress/Joomla/Shopify you DO NOT need this code. For more information please refer to the instructions of the associated platfrom.

Step #6

Login to your Freshdesk Dashboard. Find «Admin Settings» in the left menu.

Step #7

Find «General Settings» section, and click on «Helpdesk»

Step #8

Scroll down, and click on «Edit Portal»

Step #9

Scroll down, and click on “Customize portal”

Step #10

Select “Layout & Pages” tab, and then add ConveyThis code snippet to the Head

After that click on “Save and Publish”

Step #11

That’s it. Please visit your website, refresh the page and the language button shows up there.

Congratulations, now you can start translating your website.

*If you want to customize the button or get familiar with an additional settings, please go back to the main configuration page (with language settings) and click “Show more options”.