faq

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Frequent Questions

I would like to check the translations on all pages in my shop, but not all pages are displayed under "My translations". How can I display all the pages?

Our plugin translates pages on the fly. That means, it translates page only if someone open it on your site. So in order to translate other, non-translated pages, you can open them on your site and select language. This will force them to be translated.

What is my number of words?

It's the total number of all visible words on your web pages. We count them for each language separately; thus, if you add more languages, your wordcount would increase proportionately.

Check out our free online tool: Website Word Counter

Can I bring my own translators to proofread machine translations?

Yes, bring in your friends and acquintances. Proofread and edit translations using our in-context visual interfaces and increase conversion rates on your landing pages.

What support do you provide?

We treat all our customers as our friends and maintain 5 star support rating. We strive to answer each email and phone call in a timely manner during normal business hours: 9am to 6pm EST M-F.

What do monthly translated pageviews mean?

Monthly translated pageviews are the total number of pages visited in a translated language during one month. It only relates to your translated version (it does not take into account visits in your original language) and it does not include search engine bot visits.

Can I use ConveyThis on more than one website?

Yes, if you have at least a Pro plan you have the multisite feature. It allows you to manage several websites separately and gives access to one person per website.

What is Professional Translation?

Professional language translation is offered by human linguists. We employ a network of 216,498 freelance translators capable translating any types of languages, documents and specializations. Each piece of text translated by machine translator could be proofread by humans for a low fee. Save yourself time and money by employing professional linguists to translate important pages on your website!

What is Visitor Language Redirection?

This is a feature that allows to load an already translated webpage to your foreign visitors based on the settings in their browser. If you have a Spanish version and your visitor comes from Mexico, the Spanish version will be loaded by default making it easier for your visitors to discover your content and complete purchases.

Do you work with SEO and Marketing Agencies?

Yes, we do! If you build and/or promote websites for your clients, sign up for our PRO plan or higher to re-sell ConveyThis to your clients for one low monthly price.

Do you work with US Government?

Yes, we do! ConveyThis is a major provider of instant website translation solutions to US government and its subsidiaries. We offer flexible account management, training and ongoing support for government employees and local organizations.

Do you work with Enterprise customers?

Yes, we do! ConveyThis employs a team of account managers and support professionals to carefully guide your enterprise company through all stages of website localization. Monthly billing and payment with a business check is supported.